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IT Support • Systems • Endpoints

Hi, I am Suman Neupane

Level 2 IT Support professional who loves solving real problems—across user support, identity, endpoint management and messaging. I’ve moved steadily into backend and systems-admin style work (Intune/Autopilot, JAMF, AD, Exchange Online, VMware) and I’m keen to apply that in any environment—education, enterprise, or government.

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Experience

Support, administration and project work across multi-site environments.

  1. IT Support and Operations

    Lowther Hall Anglican Grammar School · Dec 2024 to Present · Melbourne

    • Managed AD accounts and GPO for staff and students; clean onboarding/offboarding.
    • Supported Google Workspace, M365, Synergetic and Schoolbox.
    • Autopilot for executive and student devices; policy review and ESP tuning.
    • Replatformed helpdesk to ManageEngine ServiceDesk Plus (AD sync, mail-to-ticket, SLAs/approvals, KB, asset discovery); trained staff.
    • Deployed agents via GPO for asset scanning and endpoint visibility.
    • Mail groups, rules and permissions in Exchange Online.
    • MITEL phones with vendor coordination. AV for assemblies, exams, livestreams.
    • Executive-level IT service reporting for planning and risk.
    ADAzure ADIntuneAutopilotJAMFExchange OnlineServiceDesk Plus

  2. IT Support Engineer

    Johns Lyng Group · Emergency Recovery Victoria · Dec 2022 to Sep 2024

    • Supported 500+ users across 15 sites in VIC, NSW and SA.
    • Built frameworks for new sites to speed stand-ups and reduce issues.
    • End-user training, asset inventory and compliance uplift.
    • Coordinated disaster-ready IT kits and site turn-ups.
    • Usage/inventory/procurement reporting for management.
    M365 AdminADVMwareAzureExchangeFortiClientTrend Micro

Technical skills

Identity, endpoints, messaging, security and platforms.

Identity and endpoint

ADAzure ADGPO IntuneAutopilotJAMF Apple School Manager

Messaging and security

Exchange OnlineMimecast Trend MicroSophos Palo AltoSPFDKIMDMARC

Platforms

Windows 10/11Windows Server 2012–2022 macOSiOSAndroid VMwareHyper-V
Intune and Autopilot0%
M365 and Exchange Online0%
JAMF and ASM0%
AD and GPO0%
PowerShell0%
DHCP • DNS • VLANs0%

Projects

Problem → Action → Result.

Portfolio website you’re viewing

Personal project

Problem older site was static and not engaging.

Action designed and built a modern single-page portfolio with scroll reveals, animated stats and responsive layout. Hosted on GitHub Pages.

Result a clean showcase that loads fast and explains my work clearly.

HTMLCSSJavaScriptGitHub Pages

ManageEngine ServiceDesk Plus replatform

Lowther Hall

Problem fragmented helpdesk with poor visibility and manual workflows.

Action implemented SDP from scratch with AD integration, mail-to-ticket, asset discovery, SLAs/approvals and knowledge base; migrated categories/templates and trained staff.

Result faster triage, cleaner reporting and a helpdesk that matches how the school works.

ServiceDesk PlusADExchangePowerShell

Autopilot rollout + GPO → Intune transition

Lowther Hall

Problem legacy imaging and GPO led to slow builds and drift.

Action mapped existing GPO settings, recreated them in Intune (configuration profiles, baselines, naming, ESP, compliance), packaged Win32 apps, planned cutover and documented.

Result reliable zero-touch provisioning with consistent policy state.

IntuneAutopilotConfig profilesPowerShell

Buyer-seller mobile interface

Melbourne Institute of Technology · Mar 2021 to Oct 2021

Built during my degree. B2B interface with payments — won “Second Best Project Award”.

PythonPHPMySQL

Desk setup

A neat workspace for tinkering and learning.

Desk setup

Education and certificates

Backed by study and lab time.

Bachelor of Information Technology

Melbourne Institute of Technology · Mar 2019 to Nov 2022

Focused on Cyber Security Principles, Advanced Network Design and DBMS.

Certificates

  • Windows Server 2022 Administration
  • FortiGate Firewall Administration
  • AZ-900 Microsoft Azure Fundamentals
  • Active Directory and Group Policy Lab
  • Full scholarship, Institute of Engineering · Bachelor of Engineering · Jan 2018

Contact

Open to roles across Melbourne — support, systems and cloud-focused positions.

Let’s work together

I’m quick to learn new stacks and I enjoy improving workflows and reliability.

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Details

References

  • Director of IT — Melbourne Girls Grammar · Contact details available on request
  • Systems & Network Engineer — Lowther Hall · Contact details available on request

Happy to share names and direct contact information after an initial screening call or upon request.

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